Sanus Ltd - Safeguarding & Complaints Policy
Last Updated: [ 1/7/2025]
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1. Introduction
Sanus Ltd is committed to providing high-quality care in a safe, transparent, and supportive
environment. This document outlines our safeguarding responsibilities and how we manage
complaints.
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2. Safeguarding Policy
2.1. Our Commitment
Sanus Ltd prioritises the safety and wellbeing of all patients, particularly those who may be
vulnerable or at risk. We follow all relevant UK legislation and safeguarding guidance.
2.2. Definitions
- Safeguarding means protecting a person's right to live in safety, free from abuse and neglect.
- A vulnerable adult is anyone aged 18 or over who may need care or support and is at risk of harm
or exploitation.
2.3. Responsibilities
- All staff must be alert to signs of abuse, neglect, or exploitation.
- The Safeguarding Lead is responsible for responding to concerns appropriately and making
referrals when required.
2.4. Reporting Concerns
If you have concerns about your own or someone else's safety, please contact:
Safeguarding Lead: Subhaan Shabbir
Email: sanusltd@hotmail.com
Phone: 07925 857777
In an emergency, always call 999.
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3. Complaints Policy
3.1. Our Approach
We take all feedback seriously and strive to address complaints promptly and fairly. Your concerns
help us improve our service.
3.2. Making a Complaint
You can make a complaint by contacting us via:
- Email: sanusltd@hotmail.com
- Phone: 07925 857777
- Post: Sanus Ltd, 177 Leeds Road, Nelson, BB9 8EQ
3.3. What Happens Next
- You will receive an acknowledgement within 3 working days.
- A full investigation will be carried out.
- A written response will be provided within 10 working days.
3.4. Escalation
If you are not satisfied with the outcome, you may escalate your complaint to:
Independent Sector Complaints Adjudication Service (ISCAS)
Website: www.iscas.org.uk
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4. Review
This policy is reviewed annually or in response to regulatory updates or operational changes.