Sanus Ltd - Safeguarding & Complaints Policy

Last Updated: [ 1/7/2025]

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1. Introduction

Sanus Ltd is committed to providing high-quality care in a safe, transparent, and supportive

environment. This document outlines our safeguarding responsibilities and how we manage

complaints.

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2. Safeguarding Policy

2.1. Our Commitment

Sanus Ltd prioritises the safety and wellbeing of all patients, particularly those who may be

vulnerable or at risk. We follow all relevant UK legislation and safeguarding guidance.

2.2. Definitions

- Safeguarding means protecting a person's right to live in safety, free from abuse and neglect.

- A vulnerable adult is anyone aged 18 or over who may need care or support and is at risk of harm

or exploitation.

2.3. Responsibilities

- All staff must be alert to signs of abuse, neglect, or exploitation.

- The Safeguarding Lead is responsible for responding to concerns appropriately and making

referrals when required.

2.4. Reporting Concerns

If you have concerns about your own or someone else's safety, please contact:

Safeguarding Lead: Subhaan Shabbir

Email: sanusltd@hotmail.com

Phone: 07925 857777

In an emergency, always call 999.

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3. Complaints Policy

3.1. Our Approach

We take all feedback seriously and strive to address complaints promptly and fairly. Your concerns

help us improve our service.

3.2. Making a Complaint

You can make a complaint by contacting us via:

- Email: sanusltd@hotmail.com

- Phone: 07925 857777

- Post: Sanus Ltd, 177 Leeds Road, Nelson, BB9 8EQ

3.3. What Happens Next

- You will receive an acknowledgement within 3 working days.

- A full investigation will be carried out.

- A written response will be provided within 10 working days.

3.4. Escalation

If you are not satisfied with the outcome, you may escalate your complaint to:

Independent Sector Complaints Adjudication Service (ISCAS)

Website: www.iscas.org.uk

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4. Review

This policy is reviewed annually or in response to regulatory updates or operational changes.