Sanus Ltd – Privacy Policy & Terms and Conditions

Last Updated: [9th July 2025]

Sanus Ltd is committed to protecting the privacy and personal data of our clients and ensuring compliance with the UK General Data Protection Regulation (UK GDPR). This document also outlines our terms and conditions for using our services.

Privacy Policy

1. Data Controller

Sanus Ltd is the data controller for the information you provide. We are registered in the UK under company number 13396823 with our registered address at 177 Leeds Road, Nelson, BB9 8EQ.

2. What Data We Collect

We collect personal information such as:

  • Name, date of birth, email address, phone number

  • Medical history and treatment preferences

  • Emergency contact information

  • Appointment and payment details

3. How We Use Your Data

Your information is used to:

  • Provide healthcare services

  • Maintain medical records

  • Handle billing and communication

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following legal grounds:

  • Consent (e.g., for optional marketing)

  • Legitimate interest (e.g., clinic operations)

  • Performance of a contract (e.g., providing care)

  • Legal obligation (e.g., regulatory compliance)

5. Data Storage

Your data is securely stored in accordance with GDPR. We use encrypted platforms for all medical and scheduling records.

6. Data Retention

We retain your data for as long as legally required by healthcare regulation and guidance.

7. Your Rights

You have the right to:

  • Access or correct your data

  • Request deletion (where legally permissible)

  • Object to processing

  • File a complaint with the ICO

8. Cookies

We use cookies to improve website performance and visitor experience. You can manage cookies through your browser settings.

9. Contact

For data protection concerns: sanusltd@hotmail.com

10. Data Protection Officer

Name: Subhaan Shabbir
Role: Director / Data Protection Lead
Email: sanusltd@hotmail.com
Address: 177 Leeds Road, Nelson, BB9 8EQ
ICO Registration: Registered and fee paid

Terms and Conditions

1. Appointments & Services

Sanus Ltd provides remote consultations, vitamin injections, and longevity support. Booking confirms agreement with the following terms.

2. Consent

You agree that all medical information you provide is accurate and up to date. You understand the nature and risks of any treatments discussed.

3. Payments

All appointments must be paid in advance via our booking system.

4. Cancellations

Appointments cancelled more than 24 hours in advance are eligible for a full refund.
No refund is provided for cancellations within 24 hours or for non-attendance.

5. Privacy

Your data is stored securely in line with GDPR and our Privacy Policy.

6. Disclaimer

Health advice is tailored to you but not a substitute for emergency or specialist care. Sanus Ltd may decline service if not clinically appropriate.